Outage in BigCommerce
B2B Ninja quotes page appears blank
Resolved MajorIncident Report
Summary AI Generated
BigCommerce experienced a major incident where the B2B Ninja app's Quotes feature displayed blank pages, preventing merchants from viewing or accessing their quotes. The issue affected customers' ability to fetch quotes through the B2B Ninja Quotes tab functionality. The incident was resolved after 49 minutes of investigation and infrastructure team intervention.
We are currently investigating this issue.
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 05/18/2026 04:26AM
This incident has been resolved.
INVESTIGATING
4 days ago - at 05/18/2026 03:41AM
Investigating – B2B Ninja Quotes Feature
We are aware of an issue affecting the B2B Ninja app where the Quotes tab is displaying blank pages and quotes are not loading for some merchants. Our team is actively investigating the root cause and working toward a resolution.
What's happening: Customers using the B2B Ninja Quotes feature are unable to view or fetch their quotes.
Current actions: We are working with our infrastructure team to identify the underlying cause and restore full functionality.
We appreciate your patience and will provide further updates as we make progress.
INVESTIGATING
4 days ago - at 05/18/2026 03:41AM
We are currently investigating this issue.
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