Outage in BigCommerce
Meta API Latency Causing Delayed Meta CAPI Event Delivery
Resolved MinorIncident Report
Summary AI Generated
Increased latency from the Meta API caused delayed delivery of Meta CAPI (Conversions API) events for some BigCommerce customers, affecting reporting for approximately 42 minutes. No data loss occurred, as events continued to process throughout the incident. The backlog cleared and event delivery returned to normal, with engineers continuing to monitor elevated Meta API latency post-resolution.
Commerce Engineers are actively monitoring increased latency from the Meta API affecting Meta CAPI (Conversions API) integrations. Meta CAPI events may be delivered later than usual while the backlog clears.
Events are continuing to process and we are not seeing data loss at this time.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
25 days ago - at 06/23/2026 04:08PM
Meta CAPI event delivery has caught up and is no longer delayed.
Commerce Engineers will continue monitoring Meta API latency, which remains higher than normal, but event delivery has returned to normal and we are not seeing data loss.
MONITORING
25 days ago - at 06/23/2026 03:52PM
Commerce Engineers continue to monitor increased latency from the Meta API affecting Meta CAPI (Conversions API) integrations.
Event delivery remains delayed for some customers, but events are continuing to process and we are not seeing data loss. Processing capacity has been increased and the backlog is being monitored as it clears.
INVESTIGATING
25 days ago - at 06/23/2026 03:29PM
Commerce Engineers are actively monitoring increased latency from the Meta API affecting Meta CAPI (Conversions API) integrations. Meta CAPI events may be delivered later than usual while the backlog clears.
Events are continuing to process and we are not seeing data loss at this time.
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