Outage in Billpocket
Tasa elevada de errores en los servicios de autorización de Billpocket.
Resolved Major
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Outage Details
Components affected
Billpocket Paywith Billpocket (iOS) Billpocket Pago a Distancia Billpocket Procesador de Autorizaciones Billpocket Hefesto Billpocket Lancehorn Billpocket (Android) Billpocket HydraLatest Updates ( sorted recent to last )
Se declara resuelto el incidente
Se ha resuelto la incidencia y los servicios vuelven a operaciones regulares.
El equipo se mantiene monitoreando para detectar cualquier anomalía adicional.
Se detectaron tasas elevadas de errores en los servicios de autorización de Billpocket derivado de la falla de un proveedor de servicio crítico para la plataforma. Por el momento sólo se pueden procesar operaciones con tarjetas American Express o de emisores fuera de México.
El equipo ya traba la causa raíz para mitigar la incidencia
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