Outage in Bitso

Service degradation for withdrawals

Resolved Minor

May 19, 2023 - Started almost 3 years ago - Lasted about 4 hours
Official incident page

Incident Report

We have been informed that one of our infrastructure providers is facing issues on their end causing delays on the completion of withdrawals. They are currently working to restore the service at the earliest, we will follow up and provide updates once new information is available. We apologize for the inconveniences. For further assistance, please reach out to our Customer Support team at https://support.bitso.com

Components affected

Bitso Bitcoin - BTC Bitso Ethereum - ETH Bitso Ripple - XRP Bitso Litecoin - LTC Bitso Bitcoin Cash - BCH Bitso TrueUSD - TUSD Bitso Decentraland - MANA Bitso Basic Attention Token - BAT

Need to monitor Bitso outages?

Monitor all your external dependencies in one place
Get instant alerts when outages are detected
Be the first to know if service is down
Show real-time status on private or public status page
Keep your team informed

Start monitoring for free

Latest Updates ( sorted recent to last )

RESOLVED almost 3 years ago - at 05/19/2023 03:01AM

This incident has been resolved.

INVESTIGATING almost 3 years ago - at 05/18/2023 11:35PM

We are continuing to investigate this issue.
-------------------------------------
Seguimos investigando esta incidencia.
-------------------------------------
Continuamos investigando esta ocorrência.

INVESTIGATING almost 3 years ago - at 05/18/2023 11:13PM

We have been informed that one of our infrastructure providers is facing issues on their end causing delays on the completion of withdrawals. They are currently working to restore the service at the earliest, we will follow up and provide updates once new information is available.

We apologize for the inconveniences.

For further assistance, please reach out to our Customer Support team at https://support.bitso.com

Latest Bitso outages

MXN transactions service degraded - 1 day ago

Issues with 2FA status and enablement - 8 days ago

Bitso login issue - 14 days ago

Solana Withdrawals Temporarily Disabled - 15 days ago

Issue with BTC , BCH and LTC withdrawals - 16 days ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6020 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook