Outage in Bitso

Service degradation for withdrawals

Resolved Minor
May 19, 2023 - Started over 2 years ago - Lasted about 4 hours
Official incident page

Incident Report

We have been informed that one of our infrastructure providers is facing issues on their end causing delays on the completion of withdrawals. They are currently working to restore the service at the earliest, we will follow up and provide updates once new information is available. We apologize for the inconveniences. For further assistance, please reach out to our Customer Support team at https://support.bitso.com
Components affected
Bitso Bitcoin - BTC Bitso Ethereum - ETH Bitso Ripple - XRP Bitso Litecoin - LTC Bitso Bitcoin Cash - BCH Bitso TrueUSD - TUSD Bitso Decentraland - MANA Bitso Basic Attention Token - BAT
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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 05/19/2023 03:01AM

This incident has been resolved.

INVESTIGATING over 2 years ago - at 05/18/2023 11:35PM

We are continuing to investigate this issue.
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Seguimos investigando esta incidencia.
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Continuamos investigando esta ocorrência.

INVESTIGATING over 2 years ago - at 05/18/2023 11:13PM

We have been informed that one of our infrastructure providers is facing issues on their end causing delays on the completion of withdrawals. They are currently working to restore the service at the earliest, we will follow up and provide updates once new information is available.

We apologize for the inconveniences.

For further assistance, please reach out to our Customer Support team at https://support.bitso.com

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