Outage in Bitso

PIX degraded performance

Resolved Minor

December 28, 2024 - Started about 1 year ago - Lasted about 2 hours
Official incident page

Incident Report

Bitso is currently experiencing an incident that is causing delays in processing BRL (PIX) deposits and withdrawals. Our team is working hard to resolve this issue and resume normal operations as soon as possible. We thank you for your patience and understanding. ----------------------------------------------------------- No momento, a Bitso está passando por um incidente que está causando atrasos no processamento dos depósitos e saques de BRL (PIX). Nossa equipe está trabalhando intensamente para resolver essa questão e retomar as operações normais o mais rápido possível. Agradecemos pela paciência e compreensão.

Components affected

Bitso PIX

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Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 12/28/2024 06:20PM

This incident has been resolved.

-----------------------------------------------------------

Este incidente foi resolvido.

MONITORING about 1 year ago - at 12/28/2024 05:46PM

Both BRL deposits and withdrawals are flowing as expected now. We are still monitoring the performance.

-----------------------------------------------------------

Depósitos e saques de BRL estão fluindo conforme o esperado. Ainda estamos monitorando o desempenho.

INVESTIGATING about 1 year ago - at 12/28/2024 04:47PM

Bitso is currently experiencing an incident that is causing delays in processing BRL (PIX) deposits and withdrawals. Our team is working hard to resolve this issue and resume normal operations as soon as possible.

We thank you for your patience and understanding.

-----------------------------------------------------------

No momento, a Bitso está passando por um incidente que está causando atrasos no processamento dos depósitos e saques de BRL (PIX). Nossa equipe está trabalhando intensamente para resolver essa questão e retomar as operações normais o mais rápido possível.

Agradecemos pela paciência e compreensão.

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