Outage in Blackbaud

Active Issue Alert – Blackbaud Altru®, Blackbaud CRM™, Financial Edge NXT, Raiser's Edge NXT®, Blackbaud Church Management™, Blackbaud Merchant Services™- #000488774

Resolved Minor
October 27, 2023 - Started 11 months ago - Lasted 22 minutes
Official incident page

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Outage Details

We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Components affected
Blackbaud Merchant Services Blackbaud Financial Edge NXT Blackbaud Raiser's Edge NXT Blackbaud CRM Blackbaud Altru Blackbaud Church Management
Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 10/27/2023 01:42PM

An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

IDENTIFIED 11 months ago - at 10/27/2023 01:31PM

Users may experience the following error when referencing API Endpoint documentation: "Sorry, we can't find the page you are looking for".

The API remains functional and responsive; only the endpoint documentation is generating this error.

Our engineers have identified the root cause and deployed a fix we expect will take ~30 minutes to propagate for all impacted users. Please continue to reference this page for updates.

INVESTIGATING 11 months ago - at 10/27/2023 01:21PM

We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

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