Outage in Blackbaud
Active Issue Alert – Blackbaud Luminate Online - 000696856
Resolved MinorIncident Report
Summary AI Generated
The Raiser's Edge NXT / Luminate Online (RELO) connector experienced an issue where records failed to sync and users encountered "403 forbidden" errors in Raiser's Edge NXT. The incident lasted approximately 1.1 hours on October 8, 2026. Engineers investigated and resolved the issue, restoring full service.
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Components affected
Blackbaud Luminate OnlineTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 10/08/2026 02:27PM
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
INVESTIGATING
2 days ago - at 10/08/2026 02:06PM
We are aware of an issue when using the Raiser's Edge NXT / Luminate Online connector (RELO). Records may not sync or users may encounter "403 forbidden" errors in Raiser's Edge NXT. Engineers are investigating so we may resolve it as quickly as possible.
INVESTIGATING
2 days ago - at 10/08/2026 01:44PM
We are aware of an issue when using the Raiser's Edge NXT / Luminate Online connector (RELO). Records may not sync or users may encounter "403 forbidden" errors in Raiser's Edge NXT. Engineers are investigating so we may resolve it as quickly as possible.
INVESTIGATING
3 days ago - at 10/08/2026 01:27PM
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Latest Blackbaud outages
Active Issue Alert – Luminate Online - #000696575 - 4 days ago
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