Outage in Blackbaud
Active Issue Alert – Blackbaud Luminate Online - #000696202
Resolved MinorIncident Report
Summary AI Generated
Blackbaud Luminate Online experienced slow response times and intermittent timeouts for a subset of customers over approximately 44 hours. Engineers implemented mitigation changes on October 5th and monitored performance through October 7th, when the issue was fully resolved and services were restored.
We have identified an issue leading to slow response times or timeouts for a subset of customers with Luminate Online. Our engineers are currently investigating.
Components affected
Blackbaud Luminate OnlineTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 10/07/2026 01:33PM
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
MONITORING
4 days ago - at 10/06/2026 08:17PM
Our engineers continue to closely monitor performance throughout the day following the changes implemented yesterday. We will provide the next update by 10:00 AM ET on October 7.
MONITORING
4 days ago - at 10/06/2026 02:02PM
Our engineers continue to closely monitor performance throughout the day following the changes implemented yesterday. We will provide the next update by 3:00 PM ET.
MONITORING
5 days ago - at 10/05/2026 09:51PM
Our engineers implemented several changes this afternoon to mitigate slow response times and timeouts. We will continue to closely monitor performance. The next update will be provided by 10:00 AM ET on October 6
IDENTIFIED
5 days ago - at 10/05/2026 07:53PM
Our engineers are implementing a change to help mitigate the issue while continuing to investigate the intermittent timeouts.
INVESTIGATING
5 days ago - at 10/05/2026 05:53PM
We have identified an issue leading to slow response times or timeouts for a subset of customers with Luminate Online. Our engineers are currently investigating.
Latest Blackbaud outages
Active Issue Alert – Luminate Online - #000696575 - 4 days ago
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