Outage in Blackbaud

Active Issue Alert – Blackbaud Altru - 000523774

Resolved Minor
April 15, 2024 - Started over 1 year ago - Lasted 39 minutes
Official incident page

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Outage Details

We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Components affected
Blackbaud Altru
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 04/15/2024 07:34PM

An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

INVESTIGATING over 1 year ago - at 04/15/2024 07:13PM

Users may receive the following error may when adding rows to batch: "Error: an error occurred while sending credit card information to the Blackbaud Payment Service." Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

INVESTIGATING over 1 year ago - at 04/15/2024 06:57PM

We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

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