Outage in Blackbaud

Active Issue Alert – ResearchPoint- 000619959

Resolved Major
July 14, 2025 - Started 3 months ago - Lasted about 1 hour
Official incident page

Incident Report

We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Components affected
Blackbaud ResearchPoint

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 07/14/2025 05:22PM

An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

IDENTIFIED 3 months ago - at 07/14/2025 04:58PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 3 months ago - at 07/14/2025 04:19PM

We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

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