Active Issue Alert – Core Functionality, Financial Edge NXT, and Raiser's Edge NXT - 000559366

An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

A configuration change has been made to resolve this issue and the workarounds described in prior updates should no longer be necessary. We will be monitoring system performance over the weekend to ensure continued stability. Please continue to reference this page for updates.

We have identified what is causing this behavior and are working with Google on the issue. Please reference our previous status update for the 2 workarounds while we continue working on a resolution. Please also continue to reference this page for updates.

Users may receive the following error when attempting to log in through Google Chrome: "Your organization doesn't allow you to view this site".

Two workarounds are available:
Option 1: Google Workspace admins may create an exception for the URL "https://sts.sky.blackbaud.com" under Devices > Chrome > Settings > User & browser settings > Content > URL blocking.

Option 2: Please reference our allow list exception settings KB for updated exceptions to add under the sts.sky.blackbaud.com section.
https://kb.blackbaud.com/knowledgebase/articles/Article/192072

Restarting Chrome after adding one of the exceptions above has resolved the problem for many users.

Our engineers continue to investigate the issue with support from Google. Please continue to reference this page for updates.

An additional workaround has been identified for Google Workspace Users. Within Google Workspace, admins may unblock the URL "sts.sky.blackbaud.com" under Devices > Chrome > Settings > User & browser settings > Content > URL blocking. Our engineers continue to investigate the issue and will resolve it for you as quickly as possible. Please continue to reference this page for updates.

An additional workaround has been identified for Google Workspace Users. Within Google Workspace, admins may unblock the URL "sts.sky.blackbaud.com" under Devices > Chrome > Settings > User & browser settings > Content > URL blocking. Our engineers continue to investigate the issue and will resolve it for you as quickly as possible. Please continue to reference this page for updates.

An additional workaround has been identified for Google Workspace Users. Within Google Workspace, admins may unblock the URL "sts.sky.blackbaud.com" under Devices > Chrome > Settings > User & browser settings > Content > URL blocking. Our engineers continue to investigate the issue and will resolve it for you as quickly as possible. Please continue to reference this page for updates.

An additional workaround has been identified for Google Workspace Users. Within Google Workspace, admins may unblock the URL "sts.sky.blackbaud.com" under Devices > Chrome > Settings > User & browser settings > Content > URL blocking. Our engineers continue to investigate the issue and will resolve it for you as quickly as possible. Please continue to reference this page for updates.

An additional workaround has been identified for Google Workspace Users. Within Google Workspace, admins may unblock the URL "sts.sky.blackbaud.com" under Devices > Chrome > Settings > User & browser settings > Content > URL blocking. Our engineers continue to investigate the issue and will resolve it for you as quickly as possible. Please continue to reference this page for updates.

Users may receive the following error when attempting to log in through Google Chrome: "Your organization doesn't allow you to view this site". Please reference our allow list exception settings KB for updated exceptions to add under the sts.sky.blackbaud.com section, which has resolved the problem for many users. Our engineers continue to investigate the issue. Please continue to reference this page for updates.

https://kb.blackbaud.com/knowledgebase/articles/Article/192072

Users may receive the following error when attempting to log in through Google Chrome: "Your organization doesn't allow you to view this site". Please reference our allow list exception settings KB for updated exceptions to add under the sts.sky.blackbaud.com section, which has resolved the problem for many users. Our engineers continue to investigate the issue. Please continue to reference this page for updates.

https://kb.blackbaud.com/knowledgebase/articles/Article/192072

Users may receive the following error when attempting to log in through Google Chrome: "Your organization doesn't allow you to view this site". Please reference our allow list exception settings KB for updated exceptions to add under the sts.sky.blackbaud.com section, which has resolved the problem for many users. Our engineers continue to investigate the issue. Please continue to reference this page for updates.

https://kb.blackbaud.com/knowledgebase/articles/Article/192072

We are investigating an issue impacting a subset of our customers. Users may receive an error "Your organization doesn't allow you to view this site" when attempting to log in through Google Chrome. Customers have reported success by adding the following URL exception sts.sky.blackbaud.com within their Firewall.
Our engineers continue their efforts to diagnose the issue and resolve it for you as quickly as possible. Please continue to reference this page for updates.

We are investigating an issue impacting a subset of our customers. Users may receive an error "Your organization doesn't allow you to view this site" when attempting to log in through Google Chrome. Customers have reported success by adding the following URL exception sts.sky.blackbaud.com within their Firewall.
Our engineers continue their efforts to diagnose the issue and resolve it for you as quickly as possible. Please continue to reference this page for updates.

We are investigating an issue impacting a subset of our customers. Users may receive an error "Your organization doesn't allow you to view this site" when attempting to log in through Google Chrome. Our engineers are diagnosing the issue and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

We are investigating an issue impacting a subset of Education Management customers. Users may experience errors when attempting to log in through Google Chrome. Our engineers are diagnosing the issue and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.