Active Issue Alert – Blackbaud Online Express - #000567350

An issue impacting some of our customers unable to easily create or edit existing Email marketing messages due to the Edit button not being correctly aligned over the email content has been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

We have identified the cause of this issue and are working to deploy a fix later today. Please continue to reference this page for updates. Next update will be today, 11/18/24 at 1:00 PM EST.

Users are unable to easily create or edit existing Email marketing messages due to the Edit button not being correctly aligned over the email content. As a workaround, users may sometimes be able to click an edit button that appears in an unexpected location. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Next update will be Monday 11/18/24 at 10 AM EST

Users are unable to easily create or edit existing Email marketing messages due to the Edit button not being correctly aligned over the email content. As a workaround, users may be sometimes be able to click an edit button that appears in an unexpected location. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Next update will be Monday 11/18/24 at 10 AM EST

We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.