Outage in Blackbaud

Active Issue Alert – Blackbaud Education Management Solutions - #000637921

Resolved Minor
October 02, 2025 - Started 3 days ago - Lasted about 10 hours
Official incident page

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Outage Details

A subset of users accessing myschoolapp.com are experiencing intermittent errors while logging in or navigating the solution. Impacted users are typically able to sign-in again a few minutes later without error. Our engineers are diagnosing the event so we can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Components affected
Blackbaud Core Functionality Blackbaud Enrollment Management System Blackbaud Learning Management System Blackbaud School API Blackbaud School Website System Blackbaud Student Information System Blackbaud Billing Management (EAP)
Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 10/03/2025 01:25AM

An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

MONITORING 3 days ago - at 10/02/2025 03:16PM

A subset of users accessing myschoolapp.com are experiencing intermittent errors while logging in or navigating the solution. Impacted users are typically able to sign-in again a few minutes later without error. Our engineers are diagnosing the event so we can resolve it as quickly as possible for you. Please continue to reference this page for updates.

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