Outage in Blackbaud

Active Issue Alert – Blackbaud Education Management Solutions - #000577990

Resolved Major
January 13, 2025 - Started about 1 month ago - Lasted 44 minutes
Official incident page

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Outage Details

We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Components affected
Blackbaud Core Functionality Blackbaud Enrollment Management System Blackbaud Student Information System Blackbaud Learning Management System
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 01/13/2025 08:05PM

An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

MONITORING about 1 month ago - at 01/13/2025 07:44PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 1 month ago - at 01/13/2025 07:40PM

Users are intermittently encountering 50X errors when loading certain pages throughout the solution. Refreshing the page should clear the error. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

INVESTIGATING about 1 month ago - at 01/13/2025 07:28PM

We have identified an issue impacting some of our customers causing errors when loading certain pages. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Refreshing the page should clear the error. Please continue to reference this page for updates.

INVESTIGATING about 1 month ago - at 01/13/2025 07:25PM

We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

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