Outage in Blackbaud

Active Issue Alert – Altru - #000580686

Resolved Minor
January 23, 2025 - Started 30 days ago - Lasted about 4 hours
Official incident page

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Outage Details

We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Components affected
Blackbaud Altru
Latest Updates ( sorted recent to last )
RESOLVED 29 days ago - at 01/23/2025 11:48PM

This incident has been resolved.

INVESTIGATING 30 days ago - at 01/23/2025 08:20PM

A subset of customers are receiving "unknown endpoint" errors in various parts of the system, which are quickly followed by redirect to the Altru homepage. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please reference this page for updates.

INVESTIGATING 30 days ago - at 01/23/2025 07:59PM

We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

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