Outage in Blackbaud

Active Issue Alert – Raiser's Edge NXT - 000590374

Resolved Minor
March 04, 2025 - Started 7 days ago - Lasted about 2 hours
Official incident page

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Outage Details

We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Components affected
Blackbaud Raiser's Edge NXT
Latest Updates ( sorted recent to last )
RESOLVED 7 days ago - at 03/04/2025 06:13PM

An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

INVESTIGATING 7 days ago - at 03/04/2025 05:18PM

We are currently investigating reports of an error when attempting to reauthenticate the Blackbaud for Outlook Add-in. A workaround has been implemented that should allow users to proceed with the consent process, though they may see this in a new tab rather than a pop-up window. See this Knowledgebase article for the new URI: https://kb.blackbaud.com/knowledgebase/articles/Article/205541

Our engineers are working to resolve the issue as quickly as possible for you. Please continue to reference this page for updates.

INVESTIGATING 7 days ago - at 03/04/2025 04:51PM

We are currently investigating reports of an error when attempting to reauthenticate the Blackbaud for Outlook Add-in. A workaround has been implemented that should allow users to proceed with the consent process, though they may see this in a new tab rather than a pop-up window. See this Knowledgebase article for the new URI: https://kb.blackbaud.com/knowledgebase/articles/Article/205541

Our engineers are working to resolve the issue as quickly as possible for you. Please continue to reference this page for updates.

INVESTIGATING 7 days ago - at 03/04/2025 04:15PM

We are currently investigating reports of an error when attempting to reauthenticate the Blackbaud for Outlook Add-in. A workaround has been implemented that should allow users to proceed with the consent process, though they may see this in a new tab rather than a pop-up window. See this Knowledgebase article for the new URI: https://kb.blackbaud.com/knowledgebase/articles/Article/205541

Our engineers are working to resolve the issue as quickly as possible for you. Please continue to reference this page for updates.

INVESTIGATING 7 days ago - at 03/04/2025 03:55PM

We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

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