Outage in Blackbaud
Active Issue Alert – Raiser's Edge NXT®, Payment Services - #000623716
Resolved MinorIncident Report
We have identified an issue impacting some customers when using online Donation or Event forms. After selecting the Pay securely button, the page dims however the payments screen does not load. Our engineers are diagnosing the event and working to resolve it as quickly as possible. Please continue to reference this page for updates.
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Latest Updates ( sorted recent to last )
RESOLVED
3 months ago - at 07/30/2025 10:50AM
An issue impacting a subset of our customers is now resolved and transactions are now processing. If you have any questions about status in the future, you can always get updates at this page. Thank you.
INVESTIGATING
3 months ago - at 07/30/2025 10:21AM
We have identified an issue impacting some customers when using online Donation or Event forms. After selecting the Pay securely button, the page dims however the payments screen does not load. Our engineers are diagnosing the event and working to resolve it as quickly as possible. Please continue to reference this page for updates.
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