Outage in Blackbaud
Active Issue Alert – Raiser's Edge NXT - #000689276
Resolved MinorIncident Report
Summary AI Generated
Blackbaud's Raiser's Edge NXT experienced a ~20-hour incident where some customers received errors when attempting to approve web view batches. The issue was identified on August 20 and persisted overnight while engineers worked to diagnose the root cause. The incident was resolved on August 21 at 10:55 AM ET.
We have identified an issue impacting some of our customers causing errors when attempting to approve web view batches. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Components affected
Blackbaud Raiser's Edge NXTTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 08/21/2026 02:55PM
This incident has been resolved.
IDENTIFIED
3 days ago - at 08/21/2026 01:25AM
We have identified an issue impacting some of our customers causing errors when attempting to approve web view batches. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. The next update will be on August 21 at 10:00 AM ET.
IDENTIFIED
3 days ago - at 08/21/2026 01:03AM
We have identified an issue impacting some of our customers causing errors when attempting to approve web view batches. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Next update will be at tomorrow 10 AM ET.
IDENTIFIED
3 days ago - at 08/20/2026 09:49PM
We have identified an issue impacting some of our customers causing errors when attempting to approve web view batches. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Next update will be at 9pm ET
INVESTIGATING
3 days ago - at 08/20/2026 07:01PM
We have identified an issue impacting some of our customers causing errors when attempting to approve web view batches. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
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