Outage in Blackbaud
Active Issue Alert – Blackbaud Luminate Online® - #000688489
Resolved MinorIncident Report
Summary AI Generated
Blackbaud Luminate Online experienced a 4.3-hour incident where autoresponder emails failed to send from LOT/DEV environments. As a mitigation step, engineers temporarily disabled autoresponders in the affected environments while diagnosing the root cause. The issue was fully resolved and autoresponders were re-enabled by 4:07 PM ET on August 17, 2026.
Our engineers have identified an issue impacting autoresponder emails sending from LOT/DEV environments. Our engineers are working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Components affected
Blackbaud Luminate OnlineTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 08/17/2026 08:07PM
This issue has been resolved and autoresponders have been enabled again. If you have any questions about status in the future, you can always get updates at this page. Thank you.
IDENTIFIED
6 days ago - at 08/17/2026 04:47PM
Our engineers have successfully diagnosed the issue, and we are working to address it now. To mitigate the issue, we have temporarily disabled autoresponders for those environments. Please continue to reference this page for updates.
INVESTIGATING
6 days ago - at 08/17/2026 03:54PM
Our engineers have identified an issue impacting autoresponder emails sending from LOT/DEV environments. Our engineers are working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
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