Outage in Blackbaud
Active Issue Alert – Raiser's Edge NXT - 000689173
Resolved MinorIncident Report
Summary AI Generated
Blackbaud's Raiser's Edge NXT experienced a minor incident on August 20, 2026, lasting approximately 1.3 hours, during which some customers encountered errors when using the AI Chat feature. Engineers investigated and resolved the issue, restoring full service by 12:13 PM ET.
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Components affected
Blackbaud Raiser's Edge NXTTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 08/20/2026 04:13PM
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
IDENTIFIED
3 days ago - at 08/20/2026 03:48PM
We have identified an issue impacting some of our customers that causes errors when using AI Chat. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
INVESTIGATING
3 days ago - at 08/20/2026 03:37PM
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
INVESTIGATING
3 days ago - at 08/20/2026 03:01PM
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
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