Outage in Blackbaud

Active Issue Alert – Online Giving, Raiser's Edge NXT - 000623937

Resolved Minor
July 30, 2025 - Started 5 days ago - Lasted about 1 hour
Official incident page

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Outage Details

We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Components affected
Blackbaud Raiser's Edge NXT
Latest Updates ( sorted recent to last )
RESOLVED 5 days ago - at 07/30/2025 08:24PM

An issue impacting a subset of our customers is now resolved and transactions are now processing. If you have any questions about status in the future, you can always get updates at this page. Thank you.

IDENTIFIED 5 days ago - at 07/30/2025 07:51PM

A subset of customers using Online Giving Standard Donation forms are experiencing the error "Error is encountered" for all gifts attempted through the form. The transactions all appear as declines in Merchant Services with the message "Invalid Account Number." Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

INVESTIGATING 5 days ago - at 07/30/2025 07:17PM

We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

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