Outage in Blackbaud

Active Issue Alert – NetCommunity - 000593090

Resolved Major
March 13, 2025 - Started 28 days ago - Lasted about 7 hours
Official incident page

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Outage Details

We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Components affected
Blackbaud NetCommunity
Latest Updates ( sorted recent to last )
RESOLVED 27 days ago - at 03/14/2025 05:19AM

This incident has been resolved.

IDENTIFIED 28 days ago - at 03/14/2025 03:30AM

We are continuing to work on a fix for this issue.

IDENTIFIED 28 days ago - at 03/14/2025 01:40AM

We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

MONITORING 28 days ago - at 03/13/2025 11:44PM

A fix has been implemented for affected clients and we are monitoring the results.

INVESTIGATING 28 days ago - at 03/13/2025 11:34PM

We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.

INVESTIGATING 28 days ago - at 03/13/2025 10:49PM

We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

INVESTIGATING 28 days ago - at 03/13/2025 10:12PM

We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

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