Outage in Blackbaud

Active Issue Alert – Luminate Online - #000614761

Resolved Minor
June 18, 2025 - Started 4 days ago - Lasted about 19 hours
Official incident page

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Outage Details

We have identified an issue causing some donation attempts to fail due to validation errors. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Components affected
Blackbaud Luminate Online
Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 06/19/2025 01:57PM

An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

IDENTIFIED 4 days ago - at 06/18/2025 11:31PM

Our engineers have deployed a fix for this issue. We have confirmed that this fix addresses the validation issues. It will take several hours for the changes to propagate across all sites. Our engineers will continue to monitor. Next update will be at Friday at 9am ET. Please continue to reference this page for updates.

IDENTIFIED 4 days ago - at 06/18/2025 09:02PM

We have identified an issue causing some donation attempts to fail due to validation errors. Our engineers have identified a root cause and are working to resolve the issue. Please continue to reference this page for updates.

IDENTIFIED 4 days ago - at 06/18/2025 07:48PM

We have identified an issue causing some donation attempts to fail due to validation errors. Our engineers have identified a root cause and are working to resolve the issue. Please continue to reference this page for updates.

INVESTIGATING 4 days ago - at 06/18/2025 06:35PM

We have identified an issue causing some donation attempts to fail due to validation errors. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

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