Outage in Blackbaud

Active Issue Alert – Financial Edge NXT - #000619281

Resolved Minor
July 10, 2025 - Started 5 days ago - Lasted about 3 hours
Official incident page

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Outage Details

We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Components affected
Blackbaud Financial Edge NXT
Latest Updates ( sorted recent to last )
RESOLVED 5 days ago - at 07/10/2025 06:04PM

An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

IDENTIFIED 5 days ago - at 07/10/2025 03:45PM

We have identified an issue impacting a subset of customers when attempting to generate the pre-payment report during payment processing. Our engineers are working on a fix to resolve this issue as quickly as possible.

Workaround: Users are able to generate the pre-payment report in database view. More information can be found in https://kb.blackbaud.com/knowledgebase/articles/Article/206489

Please continue to reference this page for updates.

INVESTIGATING 5 days ago - at 07/10/2025 02:49PM

We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

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