Outage in Blackbaud

Active Issue Alert – ResearchPoint™ - #000620535

Resolved Minor
July 16, 2025 - Started 3 months ago - Lasted about 3 hours
Official incident page

Incident Report

We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Components affected
Blackbaud ResearchPoint
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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 07/16/2025 04:46PM

An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

IDENTIFIED 3 months ago - at 07/16/2025 03:40PM

Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates. Next update at 2pm EST.

IDENTIFIED 3 months ago - at 07/16/2025 01:43PM

Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.

INVESTIGATING 3 months ago - at 07/16/2025 01:26PM

We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

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