Outage in Blackbaud

Active Issue Alert – ResearchPoint™ - #000620535

Resolved Minor
July 16, 2025 - Started about 24 hours ago - Lasted about 3 hours
Official incident page

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Outage Details

We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Components affected
Blackbaud ResearchPoint
Latest Updates ( sorted recent to last )
RESOLVED about 21 hours ago - at 07/16/2025 04:46PM

An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

IDENTIFIED about 22 hours ago - at 07/16/2025 03:40PM

Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates. Next update at 2pm EST.

IDENTIFIED about 24 hours ago - at 07/16/2025 01:43PM

Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.

INVESTIGATING about 24 hours ago - at 07/16/2025 01:26PM

We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

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