Outage in Blackbaud
Active Issue Alert – Luminate online - 000643440
Resolved MinorIncident Report
We have identified an intermittent issue that is causing email campaign status to be stuck in "Generating Audience" or "Sending". Our engineers are working to diagnose and resolve the issue as quickly as possible. Please continue to check this page for updates.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 11/03/2025 06:00PM
This incident has been resolved.
MONITORING
2 days ago - at 11/03/2025 04:41PM
Our engineers have made a change, and we've seen no further errors. We will continue to monitor. If you have email messages that remain in a "stuck" status, you will need to cancel the email message and resend it to ensure successful delivery.
INVESTIGATING
2 days ago - at 11/03/2025 03:37PM
We have identified an intermittent issue that is causing email campaign status to be stuck in "Generating Audience" or "Sending". Our engineers are working to diagnose and resolve the issue as quickly as possible. Please continue to check this page for updates.
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