Active Issue Alert – Blackbaud Altru® - #000642975

This incident has been resolved.

We have implemented a change to resolve an issue impacting Altru users who are experiencing a response of ‘Unable to Connect’ while utilizing Payment Terminals within a Google Chrome Browser.

Users will need to allow Local Network Access permissions within their Browser’s settings to Print or process payments via Payment Terminal within Altru. Please reference our Knowledgebase for additional details and steps to configure the settings.
https://kb.blackbaud.com/knowledgebase/articles/Article/206989

We have identified that users experiencing the "Unable to Connect" error in Payment Terminal have recently received a browser update to Google Chrome 142. We are investigating the impact of this update further. Please continue to reference this page for updates.

Please also reference our Knowledgebase for other supported browsers and configuration settings:
https://kb.blackbaud.com/knowledgebase/articles/Article/206989

We are aware of an issue impacting Altru customers who are experiencing a response of 'Unable to Connect' while utilizing Payment Terminals while operating in a Google Chrome browser. While we investigate this behavior, switching to Microsoft Edge browsers resolves the issue.