Outage in Blackbaud
Active Issue Alert – RE/FE NXT - 000667475
Resolved MinorIncident Report
Summary AI Generated
Blackbaud experienced a 30.9-hour service incident affecting Raiser's Edge NXT and Financial Edge NXT, preventing a subset of customers from logging into database view and causing intermittent slowness and errors. Engineers identified the root cause and implemented a fix. The issue was fully resolved on April 7th at 9:39 AM EST with all services restored.
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
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Latest Updates ( sorted recent to last )
RESOLVED
22 days ago - at 04/07/2026 01:39PM
An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
IDENTIFIED
23 days ago - at 04/06/2026 01:41PM
We have identified an issue impacting a subset of customers who are unable to login to database view. Our engineers have identified the cause of the issue and are working to resolve it as quickly as possible. Please continue to reference this page for updates. Next update will be at 3:30pm EST.
INVESTIGATING
23 days ago - at 04/06/2026 11:45AM
We have identified an issue impacting a subset of customers who are unable to login to database view. Our engineers have identified the cause of the issue and are working to resolve it as quickly as possible. Please continue to reference this page for updates.
IDENTIFIED
24 days ago - at 04/06/2026 08:43AM
The issue has been identified and a fix is being implemented.
INVESTIGATING
24 days ago - at 04/06/2026 07:29AM
We are continuing to investigate this issue.
INVESTIGATING
24 days ago - at 04/06/2026 07:05AM
We are continuing to investigate this issue.
INVESTIGATING
24 days ago - at 04/06/2026 06:48AM
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Latest Blackbaud outages
Active Issue Alert – Financial Edge NXT - #000671391 - about 8 hours ago
Active Issue Alert – Raiser's Edge NXT - 000598680 - 2 days ago
Active Issue Alert – GrantsConnect - 000670703 - 5 days ago
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