Outage in Blackbaud
Active Issue Alert -Raisers Edge 000661074
Resolved MinorIncident Report
Summary AI Generated
Blackbaud experienced a service issue affecting Raiser's Edge and Luminate Online where some customers encountered "Error saving records" messages when attempting to import data or process global changes for constituent data, along with login and feature access problems. The incident lasted 1.6 hours before engineers successfully resolved the issue. The problem impacted a subset of customers' ability to perform critical data management functions within the affected services.
We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
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Latest Updates ( sorted recent to last )
RESOLVED
2 months ago - at 02/26/2026 05:44PM
This incident has been resolved.
MONITORING
2 months ago - at 02/26/2026 05:37PM
A subset of customers are receiving the message "Error saving records" when trying to import or process a global change for constituent data. Our engineers are investigating the issue and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
IDENTIFIED
2 months ago - at 02/26/2026 05:03PM
A subset of customers are receiving the message "Error saving records" when trying to import or process a global change for constituent data. Our engineers are investigating the issue and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
INVESTIGATING
2 months ago - at 02/26/2026 04:21PM
A subset of customers are receiving the message "Error saving records" when trying to import or process a global change for constituent data. Our engineers are investigating the issue and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
INVESTIGATING
2 months ago - at 02/26/2026 04:16PM
We are continuing to investigate this issue.
INVESTIGATING
2 months ago - at 02/26/2026 04:12PM
We are continuing to investigate this issue.
INVESTIGATING
2 months ago - at 02/26/2026 04:10PM
We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Latest Blackbaud outages
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