Outage in Blackbaud
Active Issue Alert – Blackbaud CRM - 000662530
Resolved MinorIncident Report
Summary AI Generated
Blackbaud CRM experienced an issue affecting a subset of customers who encountered 401 errors when attempting to log in or make SOAP API calls to the service. The incident impacted user authentication and API functionality within Blackbaud CRM. The issue was resolved after approximately 18 days of investigation and remediation work.
We have identified an issue impacting a subset of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 03/24/2026 07:12PM
This incident has been resolved.
IDENTIFIED
about 2 months ago - at 03/06/2026 07:02PM
We are currently experiencing an issue affecting a subset of Blackbaud CRM customers. Users may encounter 401 errors when attempting to make SOAP API calls to BBCRM. Our engineers are diagnosing the event and working to resolve it. Please continue to reference this page for updates.
IDENTIFIED
about 2 months ago - at 03/06/2026 06:31PM
We are currently experiencing an issue affecting a subset of Blackbaud CRM customers. Users may encounter 401 errors when attempting to make SOAP API calls to BBCRM. Our engineers are diagnosing the event and working to resolve it. Please continue to reference this page for updates.
IDENTIFIED
about 2 months ago - at 03/06/2026 05:33PM
We are currently experiencing an issue affecting a subset of Blackbaud CRM customers. Users may encounter 401 errors when attempting to make SOAP API calls to BBCRM. Our engineers are diagnosing the event and working to resolve it. Please continue to reference this page for updates.
INVESTIGATING
about 2 months ago - at 03/06/2026 05:13PM
We have identified an issue impacting a subset of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
INVESTIGATING
about 2 months ago - at 03/06/2026 05:05PM
We have identified an issue impacting a subset of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
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