Outage in Blackbaud
Active Issue Alert – Blackbaud CRM - 000662530
Resolved MinorIncident Report
Summary AI Generated
Blackbaud CRM experienced an issue affecting a subset of customers who encountered 401 errors when attempting to log in or make SOAP API calls to the service. The incident impacted user authentication and API functionality within Blackbaud CRM. The issue was resolved after approximately 18 days of investigation and remediation work.
We have identified an issue impacting a subset of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Components affected
Blackbaud CRMNeed to monitor Blackbaud outages?
- Monitor all your external dependencies in one place
- Get instant alerts when outages are detected
- Be the first to know if service is down
- Show real-time status on private or public status page
- Keep your team informed
Latest Updates ( sorted recent to last )
RESOLVED
11 days ago - at 03/24/2026 07:12PM
This incident has been resolved.
IDENTIFIED
29 days ago - at 03/06/2026 07:02PM
We are currently experiencing an issue affecting a subset of Blackbaud CRM customers. Users may encounter 401 errors when attempting to make SOAP API calls to BBCRM. Our engineers are diagnosing the event and working to resolve it. Please continue to reference this page for updates.
IDENTIFIED
29 days ago - at 03/06/2026 06:31PM
We are currently experiencing an issue affecting a subset of Blackbaud CRM customers. Users may encounter 401 errors when attempting to make SOAP API calls to BBCRM. Our engineers are diagnosing the event and working to resolve it. Please continue to reference this page for updates.
IDENTIFIED
29 days ago - at 03/06/2026 05:33PM
We are currently experiencing an issue affecting a subset of Blackbaud CRM customers. Users may encounter 401 errors when attempting to make SOAP API calls to BBCRM. Our engineers are diagnosing the event and working to resolve it. Please continue to reference this page for updates.
INVESTIGATING
29 days ago - at 03/06/2026 05:13PM
We have identified an issue impacting a subset of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
INVESTIGATING
29 days ago - at 03/06/2026 05:05PM
We have identified an issue impacting a subset of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Latest Blackbaud outages
Active Issue Alert – Raiser's Edge NXT - 000667109 - 3 days ago
Active Issue Alert – Blackbaud Award Management - 7 days ago
Never miss outages in third-party dependencies
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6020 services available
Integrations with
