Outage in Blackbaud
Active Issue Alert – Raiser's Edge NXT - 000674924
Resolved MinorIncident Report
Summary AI Generated
Blackbaud performed a planned system failover for Raiser's Edge NXT as part of ongoing stability and resilience improvements, lasting 22 minutes. During the maintenance window, some users experienced brief interruptions, intermittent slowness, errors, and degraded performance. The failover was completed successfully and all services were fully restored.
We will be performing a planned failover of our systems as part of ongoing stability and resilience improvements.
During this window, some users may experience brief interruptions or degraded performance.
We expect full service to resume normally once the activity is complete.
Components affected
Blackbaud Raiser's Edge NXTTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 05/20/2026 04:12PM
An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
IDENTIFIED
6 days ago - at 05/20/2026 03:52PM
We will be performing a planned failover of our systems as part of ongoing stability and resilience improvements.
During this window, some users may experience brief interruptions or degraded performance.
We expect full service to resume normally once the activity is complete.
INVESTIGATING
6 days ago - at 05/20/2026 03:52PM
We will be performing a planned failover of our systems as part of ongoing stability and resilience improvements.
During this window, some users may experience brief interruptions or degraded performance.
We expect full service to resume normally once the activity is complete.
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