Outage in Blackbaud
Active Issue Alert – Raiser's Edge NXT - Altru - CRM - Online Giving - 000674535
Resolved MinorIncident Report
Summary AI Generated
Blackbaud experienced a 25-minute service incident affecting Altru, Blackbaud CRM, and Raiser's Edge NXT, causing intermittent slowness and errors for some customers. Online Giving users were specifically unable to view, create, or edit forms in the donation form designer. Engineers identified the root cause and implemented a fix, restoring all services.
We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 05/18/2026 07:27PM
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
IDENTIFIED
1 day ago - at 05/18/2026 07:04PM
Online Giving customers are unable to view, create, or edit forms in the donation form designer. Our engineers have identified the issue and are working on a change to address it.
INVESTIGATING
1 day ago - at 05/18/2026 07:04PM
We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
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