Outage in Blackbaud
Active Issue Alert – Blackbaud Luminate Online - 000695957
Resolved MinorIncident Report
Summary AI Generated
Blackbaud Luminate Online experienced a 1.4-hour incident affecting a subset of customers, causing intermittent errors with TeamRaiser donations and TeamRaiser stats failing to update correctly. The issue was identified and monitored while engineers worked to diagnose the root cause. Services were fully restored by 1:05 PM ET on October 2, 2026.
We have identified an issue impacting a subset of customers that can cause intermittent errors with TeamRaiser donations or TeamRaiser stats not updating correctly. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Components affected
Blackbaud Luminate OnlineTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
8 days ago - at 10/02/2026 05:05PM
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
IDENTIFIED
8 days ago - at 10/02/2026 04:44PM
We have identified an issue impacting a subset of customers that can cause intermittent errors with TeamRaiser donations or TeamRaiser stats not updating correctly. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
IDENTIFIED
8 days ago - at 10/02/2026 04:22PM
We have identified an issue impacting a subset of customers that can cause intermittent errors with TeamRaiser donations or TeamRaiser stats not updating correctly. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
IDENTIFIED
8 days ago - at 10/02/2026 03:39PM
We have identified an issue impacting a subset of customers that can cause intermittent errors with TeamRaiser donations or TeamRaiser stats not updating correctly. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Latest Blackbaud outages
Active Issue Alert – Luminate Online - #000696575 - 4 days ago
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