Outage in Blackbaud
Active Issue Alert Luminate - 000696087
Resolved MajorIncident Report
Summary AI Generated
**Blackbaud Luminate Online – Autoresponder Delay (4.6 hours)** A bug caused autoresponder emails to queue without being delivered to recipients for a subset of Luminate Online customers. Engineers identified and resolved the issue, after which queued autoresponders resumed successful delivery. The incident was fully resolved after approximately 4.6 hours.
Our engineers have identified an issue causing a delay in autoresponders being delivered for a subset of customers. Our engineers are currently investigating.
Components affected
Blackbaud Luminate OnlineTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 10/05/2026 04:38PM
This incident has been resolved.
MONITORING
5 days ago - at 10/05/2026 03:26PM
Our engineers identified and resolved an issue that caused autoresponders to queue without being sent to recipients. Queued autoresponders are now delivering successfully. We will continue to monitor.
IDENTIFIED
6 days ago - at 10/05/2026 12:32PM
Our engineers have identified an issue causing a delay in autoresponders being delivered for a subset of customers. Our engineers are currently investigating.
INVESTIGATING
6 days ago - at 10/05/2026 12:07PM
Our engineers have identified an issue causing a delay in autoresponders being delivered for a subset of customers. Our engineers are currently investigating.
Latest Blackbaud outages
Active Issue Alert – Luminate Online - #000696575 - 4 days ago
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