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Outage in Blackboard

Blackboard LMS Outage - Multiple services (UAE)

Resolved Major
March 02, 2026 - Started about 1 month ago - Lasted about 1 month
Official incident page

Incident Report

Summary AI Generated

Blackboard LMS sites hosted in the Middle East region experienced a major outage lasting over 35 days due to infrastructure damage and power issues in AWS availability zones. All Blackboard sites in the region were completely inaccessible, with access restricted to ensure service quality during recovery efforts. The issue was resolved by migrating all affected production sites to an alternate AWS region.

We are experiencing issue on AWS services in ME-Central region due to power issue in few of the availability zones, We are actively working with our service provider.

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Latest Updates ( sorted recent to last )
RESOLVED 10 days ago - at 04/06/2026 09:19AM

We have successfully restored all production Blackboard sites previously hosted in the Middle East to an alternate AWS region.

IDENTIFIED 21 days ago - at 03/25/2026 09:36PM

We have successfully restored several Blackboard sites previously hosted in the Middle East to an alternate AWS region. Recovery of additional sites is in progress. Our Client Support team is communicating directly with impacted clients. We will continue to provide updates as new information becomes available.

IDENTIFIED 22 days ago - at 03/24/2026 09:21PM

We have successfully restored several Blackboard sites previously hosted in the Middle East to an alternate AWS region. Recovery of additional sites is in progress. Our Client Support team is communicating directly with impacted clients. We will continue to provide updates as new information becomes available.

IDENTIFIED 23 days ago - at 03/23/2026 12:59PM

All Blackboard sites hosted in the Middle East region are currently impacted due to infrastructure damage. The AWS services required to restore Blackboard sites to full functionality are not yet available. To ensure quality of services, access to Blackboard sites will be restricted until further recovery efforts are completed. We are actively working with our service provider (AWS) to assess the situation and explore all available options, including restoring services in another AWS Region. Our Client Support team is communicating directly with impacted clients. We will continue to provide updates as new information becomes available.

IDENTIFIED 26 days ago - at 03/20/2026 12:47PM

All Blackboard sites hosted in the Middle East region are currently impacted due to infrastructure damage. The AWS services required to restore Blackboard sites to full functionality are not yet available. To ensure quality of services, access to Blackboard sites will be restricted until further recovery efforts are completed. We are actively working with our service provider (AWS) to assess the situation and explore all available options, including restoring services in another AWS Region. Our Client Support team is communicating directly with impacted clients. We will continue to provide updates as new information becomes available.

IDENTIFIED 27 days ago - at 03/19/2026 03:11PM

All Blackboard sites hosted in the Middle East region are currently impacted due to infrastructure damage. The AWS services required to restore Blackboard sites to full functionality are not yet available. To ensure quality of services, access to Blackboard sites will be restricted until further recovery efforts are completed. We are actively working with our service provider (AWS) to assess the situation and explore all available options, including restoring services in another AWS Region. Our Client Support team is communicating directly with impacted clients. We will continue to provide updates as new information becomes available.

IDENTIFIED 29 days ago - at 03/17/2026 05:22PM

Many Blackboard sites hosted in the Middle East region are currently impacted due to infrastructure damage. We are beginning to see partial recovery of the underlying services required to restore Blackboard sites to full functionality. To ensure quality of services, access to Blackboard sites will be restricted until further recovery efforts are completed. We are actively working with our service provider (AWS) to assess the situation and explore all available options, including restoring services in another AWS Region. Our Client Support team is communicating directly with impacted clients. We will continue to provide updates as new information becomes available.

IDENTIFIED about 1 month ago - at 03/16/2026 12:44PM

Many Blackboard sites hosted in the Middle East region are currently impacted due to infrastructure damage. We are beginning to see partial recovery of the underlying services required to restore Blackboard sites to full functionality. To ensure quality of services, access to Blackboard sites will be restricted until further recovery efforts are completed. We are actively working with our service provider (AWS) to assess the situation and explore all available options, including restoring services in another AWS Region. Our Client Support team is communicating directly with impacted clients. We will continue to provide updates as new information becomes available.

IDENTIFIED about 1 month ago - at 03/13/2026 01:31PM

Many Blackboard sites hosted in the Middle East region are currently impacted due to infrastructure damage. We are beginning to see partial recovery of the underlying services required to restore Blackboard sites to full functionality. To ensure quality of services, access to Blackboard sites will be restricted until further recovery efforts are completed. We are actively working with our service provider (AWS) to assess the situation and explore all available options, including restoring services in another AWS Region. Our Client Support team is communicating directly with impacted clients. We will continue to provide updates as new information becomes available.

IDENTIFIED about 1 month ago - at 03/12/2026 02:44PM

Many Blackboard sites hosted in the Middle East region are currently impacted due to infrastructure damage. We are beginning to see partial recovery of the underlying services required to restore Blackboard sites to full functionality. To ensure quality of services, access to Blackboard sites will be restricted until further recovery efforts are completed. We are actively working with our service provider (AWS) to assess the situation and explore all available options, including restoring services in another AWS Region. Our Client Support team is communicating directly with impacted clients. We will continue to provide updates as new information becomes available.

IDENTIFIED about 1 month ago - at 03/11/2026 12:51PM

Many Blackboard sites hosted in the Middle East region are currently impacted due to infrastructure damage. We are beginning to see partial recovery of the underlying services required to restore Blackboard sites to full functionality. To ensure quality of services, access to Blackboard sites will be restricted until further recovery efforts are completed. We are actively working with our service provider (AWS) to assess the situation and explore all available options, including restoring services in another AWS Region. Our Client Support team is communicating directly with impacted clients. We will continue to provide updates as new information becomes available.

IDENTIFIED about 1 month ago - at 03/10/2026 12:09PM

Many Blackboard sites hosted in the Middle East region are currently impacted due to infrastructure damage. We are beginning to see partial recovery of the underlying services required to restore Blackboard sites to full functionality. To ensure quality of services, access to Blackboard sites will be restricted until further recovery efforts are completed. We are actively working with our service provider (AWS) to assess the situation and explore all available options, including restoring services in another AWS Region. Our Client Support team is communicating directly with impacted clients. We will continue to provide updates as new information becomes available.

IDENTIFIED about 1 month ago - at 03/09/2026 09:19PM

Many Blackboard sites hosted in the Middle East region are currently impacted due to infrastructure damage. We are beginning to see partial recovery of the underlying services required to restore Blackboard sites to full functionality. To ensure quality of services, access to Blackboard sites will be restricted until further recovery efforts are completed. We are actively working with our service provider (AWS) to assess the situation and explore all available options, including restoring services in another AWS Region. Our Client Support team is communicating directly with impacted clients. We will continue to provide updates as new information becomes available.

IDENTIFIED about 1 month ago - at 03/06/2026 01:27PM

Many Blackboard sites hosted in the Middle East region are currently impacted due to infrastructure damage. We are beginning to see partial recovery of the underlying services required to restore Blackboard sites to full functionality. To ensure quality of services, access to Blackboard sites will be restricted until further recovery efforts are completed. We are actively working with our service provider (AWS) to assess the situation and explore all available options, including restoring services in another AWS Region. Our Client Support team is communicating directly with impacted clients. We will continue to provide updates as new information becomes available.

IDENTIFIED about 1 month ago - at 03/05/2026 03:48PM

Many Blackboard sites hosted in the Middle East region are currently impacted due to infrastructure damage. We are beginning to see partial recovery of the underlying services required to restore Blackboard sites to full functionality. To ensure quality of services, access to Blackboard sites will be restricted until further recovery efforts are completed. We are actively working with our service provider (AWS) to assess the situation and explore all available options, including restoring services in another AWS Region. Our Client Support team is communicating directly with impacted clients. We will continue to provide updates as new information becomes available.

IDENTIFIED about 1 month ago - at 03/04/2026 07:52PM

Many Blackboard sites hosted in the Middle East region are currently impacted due to the ongoing power outage. We are actively working with our service provider (AWS) to assess the situation and explore all available options, including restoring services in another AWS Region. If your site is impacted, please look for further direct communication from our Client Support team. We will provide an update as new information becomes available.

IDENTIFIED about 1 month ago - at 03/04/2026 04:55PM

Many Blackboard sites hosted in the Middle East region are currently impacted due to the ongoing power outage. We are actively working with our service provider (AWS) to assess the situation and explore all available options, including restoring services in another AWS Region. If your site is impacted, please look for further direct communication from our Client Support team. We will provide an update as new information becomes available.

IDENTIFIED about 1 month ago - at 03/04/2026 02:01PM

Many Blackboard sites hosted in the Middle East region are currently impacted due to the ongoing power outage. We are actively working with our service provider (AWS) to assess the situation and explore all available options, including restoring services in another AWS Region. If your site is impacted, please look for further direct communication from our Client Support team. We will provide an update as new information becomes available.

IDENTIFIED about 1 month ago - at 03/04/2026 11:09AM

Many Blackboard sites hosted in the Middle East region are currently impacted due to the ongoing power outage. We are actively working with our service provider (AWS) to assess the situation and explore all available options, including restoring services in another AWS Region. If your site is impacted, please look for further direct communication from our Client Support team. We will provide an update as new information becomes available.

IDENTIFIED about 1 month ago - at 03/04/2026 02:52AM

Many Blackboard sites hosted in the Middle East region are currently impacted due to the ongoing power outage. We are actively working with our service provider (AWS) to assess the situation and explore all available options, including restoring services in another AWS Region. If your site is impacted, please look for further direct communication from our Client Support team. We will provide an update as new information becomes available.

IDENTIFIED about 1 month ago - at 03/03/2026 11:09PM

Many Blackboard sites hosted in the Middle East region are currently impacted due to the ongoing power outage. We are actively working with our service provider (AWS) to assess the situation and explore all available options, including restoring services in another AWS Region. If your site is impacted, please look for further direct communication from our Client Support team. We will provide an update as new information becomes available.

IDENTIFIED about 1 month ago - at 03/03/2026 08:06PM

Many Blackboard sites hosted in the Middle East region are currently impacted due to the ongoing power outage. We are actively working with our service provider (AWS) to assess the situation and explore all available options, including restoring services in another AWS Region. If your site is impacted, please look for further direct communication from our Client Support team. We will provide an update as new information becomes available.

IDENTIFIED about 1 month ago - at 03/03/2026 04:59PM

Many Blackboard sites hosted in the Middle East region are currently impacted due to the ongoing power outage. We are actively working with our service provider (AWS) to assess the situation and explore all available options, including restoring services in another AWS Region. If your site is impacted, please look for further direct communication from our Client Support team. We will provide an update as new information becomes available.

IDENTIFIED about 1 month ago - at 03/03/2026 11:44AM

Most of the sites hosted in the Middle East region are currently impacted due to the ongoing power outage. We are actively working with our service provider to assess the situation and explore all available options. Our service provider is closely engaged in recovery efforts to restore services. We will provide an update if new information becomes available.

IDENTIFIED about 1 month ago - at 03/03/2026 08:09AM

We are currently observing that additional sites are being affected due to the ongoing power outage. We are actively working with our service provider to explore available options. Our service provider is closely working on the recovery efforts. We will continue to monitor the situation and share updates as they become available.

IDENTIFIED about 1 month ago - at 03/03/2026 04:11AM

Our service provider is still working on the primary root cause. We are closely monitoring these efforts to ensure service is restored as quickly as possible. We recognize the critical nature of these services and sincerely apologize for the disruption. We will provide an update if new information becomes available.

IDENTIFIED about 1 month ago - at 03/03/2026 12:53AM

Our service provider is still working on the primary root cause. We are closely monitoring these efforts to ensure service is restored as quickly as possible. We recognize the critical nature of these services and sincerely apologize for the disruption. We will provide an update if new information becomes available.

IDENTIFIED about 1 month ago - at 03/02/2026 06:37PM

Some users may experience difficulties accessing content or performing certain operations due to an increased error rate caused by a power issue. Our service provider is actively working to resolve the problem. We will share further updates as soon as more information becomes available.

IDENTIFIED about 1 month ago - at 03/02/2026 12:28PM

Some users may experience difficulties accessing content or performing certain operations due to an increased error rate caused by a power issue. Our service provider is actively working to resolve the problem. We will share further updates as soon as more information becomes available.

IDENTIFIED about 1 month ago - at 03/02/2026 08:41AM

Our service provider is still working on the power issue. We are closely monitoring these efforts to ensure service is restored as quickly as possible. We will provide an update if new information becomes available.

INVESTIGATING about 1 month ago - at 03/02/2026 07:31AM

We are experiencing issue on AWS services in ME-Central region due to power issue in few of the availability zones, We are actively working with our service provider.

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