Outage in Blackboard
Ally Processing Delays - US-east Region (March 30, 2026)
Resolved MinorIncident Report
Summary AI Generated
Blackboard's Ally service in the US-east region experienced processing delays of approximately 1.5 hours for new content items added to the LMS due to an activity spike. Previously processed content and other Ally features (alternative formats, instructor feedback, and institutional reports) remained functional throughout the incident. The issue was resolved after the development team scaled up resources and monitored the processing queues until they returned to normal levels.
We are experiencing another spike in activity which has caused intermittent delays in the processing of content added to the LMS for institutions in the US. Real time processing delays of approximately 1.5 hours for new content items may be seen during this time.
Note that all other Ally features (alternative formats, instructor feedback and institutional report) for previously processed content items should still be working as expected.
Components affected
Blackboard Ally - North AmericaTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
18 days ago - at 04/03/2026 08:11PM
This incident has been resolved.
MONITORING
20 days ago - at 04/01/2026 11:28AM
Real time processing queues have returned to normal levels while the team continues to monitor.
MONITORING
22 days ago - at 03/30/2026 09:12PM
The Ally development team has scaled up resources based on demand and will continue to monitor progress.
IDENTIFIED
22 days ago - at 03/30/2026 05:30PM
We are experiencing another spike in activity which has caused intermittent delays in the processing of content added to the LMS for institutions in the US. Real time processing delays of approximately 1.5 hours for new content items may be seen during this time.
Note that all other Ally features (alternative formats, instructor feedback and institutional report) for previously processed content items should still be working as expected.
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