Blackboard's Ally service in the US-east region experienced processing delays for new content added to the LMS, with delays of 1-3 hours affecting institutions in the US starting around noon EST on March 26, 2026. Previously processed content and other Ally features (alternative formats, instructor feedback, and institutional reports) continued to function normally. The issue was resolved after 15.6 hours when real-time queues returned to normal levels on March 27.
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Real time queues have returned to normal levels.
We are experiencing a spike in activity beginning just before noon EST which has caused intermittent delays in the processing of content added to the LMS for institutions in the US. Real time processing delays of approximately 1 to 3 hours for new content items may be seen during this time.
Note that all other Ally features (alternative formats, instructor feedback and institutional report) for previously processed content items should still be working as expected.
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