Outage in BlackLine

Slower file import processing - ARA - MT

Resolved Minor
January 30, 2025 - Started 3 months ago - Lasted about 5 hours
Official incident page

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Outage Details

Customers may be experiencing intermittent slowness in file import processing and disconnections caused by latency issues. BlackLine teams are investigating the issue. We will provide regular updates on this page until the issue is resolved.
Components affected
BlackLine EU BlackLine US
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 01/30/2025 05:18PM

BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.

IDENTIFIED 3 months ago - at 01/30/2025 04:41PM

Customers may be experiencing intermittent slowness in file import processing and disconnections caused by latency issues. BlackLine teams have identified the cause and are continuing to deploy a fix for the problem.

IDENTIFIED 3 months ago - at 01/30/2025 02:16PM

Customers may be experiencing intermittent slowness in file import processing and disconnections caused by latency issues. BlackLine teams have identified the cause and are developing a fix for the issue.

INVESTIGATING 3 months ago - at 01/30/2025 01:59PM

BlackLine teams are continuing to investigate the issue. We will provide regular updates on this page until the issue is resolved.

INVESTIGATING 3 months ago - at 01/30/2025 12:27PM

Customers may be experiencing intermittent slowness in file import processing and disconnections caused by latency issues. BlackLine teams are investigating the issue. We will provide regular updates on this page until the issue is resolved.

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