Outage in BlackLine

Clients are unable to access the Community Page through SB

Resolved Major
February 19, 2025 - Started 3 months ago - Lasted about 5 hours
Official incident page

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Outage Details

Customers may be experiencing an issue where clients are unable to access the Community Page through SB but can from PROD. BlackLine teams are investigating the issue. We will provide regular updates on this page until the issue is resolved.
Components affected
BlackLine SB EU1 BlackLine SB NA3 BlackLine SB US3 BlackLine SB EU3 BlackLine SB AP1 BlackLine SB US2
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 02/19/2025 03:40PM

This incident has been resolved.

MONITORING 3 months ago - at 02/19/2025 03:33PM

BlackLine has deployed a fix for an issue where clients are unable to access the Community Page through SB. You should be able to resume normal activities. We will continue to monitor the situation to ensure there are no additional issues. We will confirm when the service is fully operational.

IDENTIFIED 3 months ago - at 02/19/2025 01:44PM

Customers may be experiencing an issue where clients are unable to access the Community Page through SB. BlackLine teams have identified the cause and are developing a fix for the issue.

INVESTIGATING 3 months ago - at 02/19/2025 11:00AM

We are continuing to investigate this issue.

INVESTIGATING 3 months ago - at 02/19/2025 10:58AM

Customers may be experiencing an issue where clients are unable to access the Community Page through SB but can from PROD. BlackLine teams are investigating the issue. We will provide regular updates on this page until the issue is resolved.

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