Bluesnap Outage History

Bluesnap experienced processing errors with their local acquirer in Israel, causing users to receive "An error occurred. Please try again later" messages when attempting to complete transactions. The incident affected both production and sandbox environments, including BuyNow Hosted Pages and Web Services API. The service disruption lasted 1.9 hours while the team investigated the issue.

Bluesnap experienced a minor incident where scheduled maintenance caused unexpected consequences, resulting in some transactions from the previous day being excluded from the upcoming payout cycle. The affected transactions were delayed and moved to the following payout cycle instead. The incident lasted 1.5 hours and impacted the production environment's payout functionality.

Bluesnap experienced a technical issue that caused delays in payout processing, affecting the production environment and payout systems for 5.8 hours on March 27. Payouts scheduled for that Friday were at risk of not being processed on time. The technical teams actively investigated and resolved the issue.

Bluesnap experienced an ongoing issue with 3D Secure Authentication that caused some transactions to fail. The incident affected the production environment, including BuyNow Hosted Pages and Web Services API. The issue lasted 11.1 hours while the team investigated and worked toward resolution.

Bluesnap's LiveChat service experienced functionality issues that caused delays or failures when sending messages. The incident lasted 40 minutes and affected customer communication capabilities. The service provider resolved the underlying issues, restoring normal LiveChat functionality.