Users experienced error messages when attempting to claim organizations in Bonterra & NGP VAN's Nonprofit Hub service. The incident affected the organization claiming functionality for some users over a 5.5-hour period. The root cause was identified and a fix was implemented to resolve the issue.
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This incident has been resolved.
The root cause of this issue has been identified and we are actively testing a fix to resolve it as soon as possible. Please continue to monitor this page for updates.
We are aware of an issue with some users receiving an error message as they claim an organization. We are actively investigating and working on a resolution. Please monitor this page for updates.
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