Outage in Bonterra & NGP VAN
Nonprofit Hub: Error Occurring When Claiming An Organization
Resolved MinorIncident Report
Summary AI Generated
Users experienced error messages when attempting to claim organizations in Bonterra & NGP VAN's Nonprofit Hub service. The incident affected the organization claiming functionality for some users over a 5.5-hour period. The root cause was identified and a fix was implemented to resolve the issue.
We are aware of an issue with some users receiving an error message as they claim an organization. We are actively investigating and working on a resolution. Please monitor this page for updates.
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Latest Updates ( sorted recent to last )
RESOLVED
13 days ago - at 04/06/2026 10:49PM
This incident has been resolved.
IDENTIFIED
13 days ago - at 04/06/2026 07:40PM
The root cause of this issue has been identified and we are actively testing a fix to resolve it as soon as possible. Please continue to monitor this page for updates.
INVESTIGATING
13 days ago - at 04/06/2026 05:19PM
We are aware of an issue with some users receiving an error message as they claim an organization. We are actively investigating and working on a resolution. Please monitor this page for updates.
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