Outage in Bonterra & NGP VAN
Salsa: Reported Issues with Fundraising & Peer to Peer Forms
Resolved MinorIncident Report
Summary AI Generated
Bonterra & NGP VAN's Salsa platform experienced issues with fundraising and peer-to-peer forms that prevented users from accessing these critical donation collection tools. The incident lasted 31.3 hours, affecting organizations' ability to process online fundraising activities. The service provider implemented and deployed a fix, with full resolution confirmed after monitoring for potential regressions.
We are aware of issues users are currently experiencing with Salsa fundraising and peer to peer forms. We actively working toward a resolution as a top priority. Please continue to monitor this page for additional updates.
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Latest Updates ( sorted recent to last )
RESOLVED
11 days ago - at 04/08/2026 08:36PM
The incident has been successfully resolved.
MONITORING
11 days ago - at 04/08/2026 06:57PM
A fix has been implemented, tested and deployed. While the issue has been fully remediated, we will continue to monitor to ensure there is no regression. Please continue to monitor this page for additional updates.
IDENTIFIED
11 days ago - at 04/08/2026 01:42PM
We are actively working on a fix to remediate the issue. This remains a top priority and we are expecting resolution as soon as possible. We apologize for the inconvenience and appreciate your continued patience. Please continue to monitor this page for further updates.
INVESTIGATING
12 days ago - at 04/07/2026 09:09PM
Our investigation remains underway as a top priority. We apologize for the inconvenience and appreciate your continued patience. Please continue to monitor this page for further updates.
INVESTIGATING
12 days ago - at 04/07/2026 04:16PM
We continue to work on a resolution as a top priority. We appreciate your patience and we hope to resolve this as soon as possible. Please continue to monitor this page for additional updates.
INVESTIGATING
12 days ago - at 04/07/2026 01:21PM
We are aware of issues users are currently experiencing with Salsa fundraising and peer to peer forms. We actively working toward a resolution as a top priority. Please continue to monitor this page for additional updates.
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