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Outage in Bonusly

Captcha verifications are failing.

Resolved Minor
December 23, 2025 - Started 4 months ago - Lasted about 1 hour
Official incident page

Incident Report

We've identified an issue where people who login with a username and password are receiving a Captcha verification failure. Note, login for people with SSO is unaffected.

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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 12/24/2025 02:56AM

Our fix is now deployed and we're seeing normal volume of successful username/password logins.

IDENTIFIED 4 months ago - at 12/24/2025 02:40AM

The fix is still rolling out. In the interim, root cause was an upgrade to our net-http library. That upgrade removed a default header, "application/x-www-form-urlencoded," from http requests our code issues to Cloudflare. The Cloudflare Turnstile API, which we use in conjunction with Captcha, expects this header to be present, and started rejecting our requests as a result.

IDENTIFIED 4 months ago - at 12/24/2025 02:19AM

Ok, we've confirmed our fix is working and are rolling it out to our servers now. ETA is 30 minutes.

IDENTIFIED 4 months ago - at 12/24/2025 01:48AM

We think we identified the issue and are deploying a hotfix. Stay tuned.

INVESTIGATING 4 months ago - at 12/24/2025 01:43AM

We've identified an issue where people who login with a username and password are receiving a Captcha verification failure. Note, login for people with SSO is unaffected.

Latest Bonusly outages

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Slower than normal - 3 months ago

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