Outage in Bonusly
Captcha verifications are failing.
Resolved MinorIncident Report
We've identified an issue where people who login with a username and password are receiving a Captcha verification failure. Note, login for people with SSO is unaffected.
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 12/24/2025 02:56AM
Our fix is now deployed and we're seeing normal volume of successful username/password logins.
IDENTIFIED
about 1 month ago - at 12/24/2025 02:40AM
The fix is still rolling out. In the interim, root cause was an upgrade to our net-http library. That upgrade removed a default header, "application/x-www-form-urlencoded," from http requests our code issues to Cloudflare. The Cloudflare Turnstile API, which we use in conjunction with Captcha, expects this header to be present, and started rejecting our requests as a result.
IDENTIFIED
about 1 month ago - at 12/24/2025 02:19AM
Ok, we've confirmed our fix is working and are rolling it out to our servers now. ETA is 30 minutes.
IDENTIFIED
about 1 month ago - at 12/24/2025 01:48AM
We think we identified the issue and are deploying a hotfix. Stay tuned.
INVESTIGATING
about 1 month ago - at 12/24/2025 01:43AM
We've identified an issue where people who login with a username and password are receiving a Captcha verification failure. Note, login for people with SSO is unaffected.
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