Outage in Bonusly
Degraded Rewards Experience
Resolved MajorIncident Report
Summary AI Generated
Bonusly experienced a major service incident affecting their rewards system for 3.1 hours, causing intermittent timeouts and delays when users attempted to redeem rewards. The engineering team identified a slow query in the rewards infrastructure as the root cause and implemented a query improvement to resolve the issue. The incident was fully resolved after the database optimization was deployed.
We are currently experiencing intermittent issues with rewards redemption. Some users may encounter timeouts or delays when attempting to redeem rewards. Our engineering team is actively investigating the root cause. We will provide updates as we learn more.
Components affected
Bonusly RewardsTrusted by 1000+ teams
Need to monitor Bonusly outages?
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the moment something breaks.
Ready to take control?
Start Free Trial
No credit card required
Set up in 2 minutes
14-day free trial
Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 04/07/2026 04:01PM
This incident has been resolved.
INVESTIGATING
5 days ago - at 04/07/2026 03:57PM
We identified a slow query in our rewards infrastructure and implemented a query improvement to resolve.
INVESTIGATING
5 days ago - at 04/07/2026 01:01PM
We are currently experiencing intermittent issues with rewards redemption. Some users may encounter timeouts or delays when attempting to redeem rewards. Our engineering team is actively investigating the root cause. We will provide updates as we learn more.
Latest Bonusly outages
Activity Feed Performance Issue - about 1 month ago
Rewards Fulfillment Intermittent - about 1 month ago
Slower than normal - 2 months ago
Bonusly Support System Issue - 3 months ago
Captcha verifications are failing. - 4 months ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
