Outage in Bonusly
Redemptions failing
Resolved MajorIncident Report
Summary AI Generated
A major issue with Bonusly's rewards system prevented most redemptions from processing for approximately 1.5 hours. The team identified and implemented a fix, then manually reprocessed all failed redemptions. The system was fully restored and confirmed operational upon resolution.
We've identified an issue with our rewards system that is preventing most redemptions going through. We're working on the fix now.
Components affected
Bonusly RewardsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
16 days ago - at 09/30/2026 10:04PM
Ok, all failed reward redemptions have been reprocessed. We're good to go, and the system is working nominally.
MONITORING
16 days ago - at 09/30/2026 09:08PM
We're working now to push all failed reward redemptions through. We expect this to take two hours.
MONITORING
16 days ago - at 09/30/2026 09:01PM
Ok, we've implemented the solution and are now monitoring to make sure all rewards redemptions go through smoothly.
IDENTIFIED
16 days ago - at 09/30/2026 08:36PM
We've identified an issue with our rewards system that is preventing most redemptions going through. We're working on the fix now.
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