Outage in Bonusly
Rewards Fulfillment Intermittent
Resolved MinorIncident Report
Summary AI Generated
Bonusly experienced intermittent failures in their rewards fulfillment system for gift cards due to a high error rate from one of their fulfillment vendors. The issue lasted 1.4 hours and affected users' ability to redeem rewards through the platform. The problem was resolved by working with the vendor to fix the underlying issue and successfully retrying all failed redemptions.
We're seeing an increased error rate with Rewards fulfillment for gift cards. Investigating
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 03/02/2026 06:45PM
We've successfully retried all failed redemptions from this morning. New rewards are being fulfilled as expected. Thanks for riding through this with us!
MONITORING
about 2 months ago - at 03/02/2026 06:22PM
Almost all of the failed reward redemptions from a couple hours ago have now been retried and succeeded. All will be pushed through in the next few minutes. We'll monitor things after that.
IDENTIFIED
about 2 months ago - at 03/02/2026 06:07PM
One of our fulfillment vendors is experiencing a high error rate. We're working through the issue with them to help resolve it.
INVESTIGATING
about 2 months ago - at 03/02/2026 05:22PM
We're seeing an increased error rate with Rewards fulfillment for gift cards. Investigating
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