Outage in Bonusly

Rewards Fulfillment Intermittent

Resolved Minor

March 02, 2026 - Started 11 days ago - Lasted about 1 hour
Official incident page

Incident Report

Summary AI Generated

Bonusly experienced intermittent failures in their rewards fulfillment system for gift cards due to a high error rate from one of their fulfillment vendors. The issue lasted 1.4 hours and affected users' ability to redeem rewards through the platform. The problem was resolved by working with the vendor to fix the underlying issue and successfully retrying all failed redemptions.

We're seeing an increased error rate with Rewards fulfillment for gift cards. Investigating

Components affected

Bonusly Rewards

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Latest Updates ( sorted recent to last )

RESOLVED 11 days ago - at 03/02/2026 06:45PM

We've successfully retried all failed redemptions from this morning. New rewards are being fulfilled as expected. Thanks for riding through this with us!

MONITORING 11 days ago - at 03/02/2026 06:22PM

Almost all of the failed reward redemptions from a couple hours ago have now been retried and succeeded. All will be pushed through in the next few minutes. We'll monitor things after that.

IDENTIFIED 11 days ago - at 03/02/2026 06:07PM

One of our fulfillment vendors is experiencing a high error rate. We're working through the issue with them to help resolve it.

INVESTIGATING 11 days ago - at 03/02/2026 05:22PM

We're seeing an increased error rate with Rewards fulfillment for gift cards. Investigating

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