Outage in Box

[Critical] Issue With File Request Links

Resolved Major
March 24, 2023 - Started over 2 years ago - Lasted about 1 hour
Official incident page

Incident Report

Our team is investigating an issue with File Request Links. Users may be unable to create new File Request Links, and existing File Request Links may throw an error page. We will provide additional information as it becomes available.
Components affected
Box Collaboration

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 03/24/2023 06:18PM

After further monitoring, this incident is now considered resolved. File Request Links have been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.

MONITORING over 2 years ago - at 03/24/2023 05:40PM

Our team has taken steps to remediate this issue and is seeing improvement for File Request Links. We are continuing to monitor for any additional impact.

INVESTIGATING over 2 years ago - at 03/24/2023 05:23PM

Our team is investigating an issue with File Request Links. Users may be unable to create new File Request Links, and existing File Request Links may throw an error page. We will provide additional information as it becomes available.

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