Outage in Box

[Major] Issues with API Calls

Resolved Major
September 18, 2025 - Started about 3 hours ago - Lasted about 2 hours
Official incident page

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Outage Details

Our team is investigating an issue with API Calls. You may observe 502 status or "Server Error" while running API Calls. We will provide additional information as it becomes available.
Components affected
Box Content API
Latest Updates ( sorted recent to last )
RESOLVED 13 minutes ago - at 09/18/2025 11:11AM

After further monitoring, this incident is now considered resolved. API Service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.

MONITORING 23 minutes ago - at 09/18/2025 11:01AM

Our team has taken steps to remediate this issue and is seeing improvement on API calls. We are continuing to monitor for any additional impact.

MONITORING about 1 hour ago - at 09/18/2025 10:14AM

Our team has taken steps to remediate this issue and is seeing improvement on API calls. We are continuing to monitor for any additional impact.

INVESTIGATING about 2 hours ago - at 09/18/2025 09:55AM

Our team is investigating an issue with API Calls. You may observe 502 status or "Server Error" while running API Calls. We will provide additional information as it becomes available.

INVESTIGATING about 2 hours ago - at 09/18/2025 09:21AM

Our team is investigating an issue with API Calls. You may observe 502 status or "Server Error" while running API Calls. We will provide additional information as it becomes available.

INVESTIGATING about 3 hours ago - at 09/18/2025 08:50AM

Our team is investigating an issue with API Calls. You may observe 502 status or "Server Error" while running API Calls. We will provide additional information as it becomes available.

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