Outage in Box

[Major] Issues with API Calls

Resolved Major
September 18, 2025 - Started 28 days ago - Lasted about 2 hours
Official incident page

Incident Report

Our team is investigating an issue with API Calls. You may observe 502 status or "Server Error" while running API Calls. We will provide additional information as it becomes available.
Components affected
Box Content API
The Status Page Aggregator Built for IT Teams

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Try IsDown risk-free 14-day free trial · No credit card required
Latest Updates ( sorted recent to last )
RESOLVED 28 days ago - at 09/18/2025 11:11AM

After further monitoring, this incident is now considered resolved. API Service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.

MONITORING 28 days ago - at 09/18/2025 11:01AM

Our team has taken steps to remediate this issue and is seeing improvement on API calls. We are continuing to monitor for any additional impact.

MONITORING 28 days ago - at 09/18/2025 10:14AM

Our team has taken steps to remediate this issue and is seeing improvement on API calls. We are continuing to monitor for any additional impact.

INVESTIGATING 28 days ago - at 09/18/2025 09:55AM

Our team is investigating an issue with API Calls. You may observe 502 status or "Server Error" while running API Calls. We will provide additional information as it becomes available.

INVESTIGATING 28 days ago - at 09/18/2025 09:21AM

Our team is investigating an issue with API Calls. You may observe 502 status or "Server Error" while running API Calls. We will provide additional information as it becomes available.

INVESTIGATING 28 days ago - at 09/18/2025 08:50AM

Our team is investigating an issue with API Calls. You may observe 502 status or "Server Error" while running API Calls. We will provide additional information as it becomes available.

Latest Box outages

[Critical] Issues with Box AI within Box Hubs - 23 days ago
[Critical] Issue with Multiple Box Services - 28 days ago
[Major] Issues with Admin Console Reports - 28 days ago
[Critical] Issues with All Files Page, API calls, Logins and Box Notes - about 1 month ago
[Outage] Issues with Box Services - about 1 month ago

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook