Outage in Box

[MAJOR] Issues with File Request feature

Resolved Major
August 10, 2023 - Started about 2 years ago - Lasted about 1 hour
Official incident page

Incident Report

Our team is investigating an issue with File Request feature. Users could not view / edit any file request setting, not create a new file request link, and maybe could not view file request view. We will provide additional information as it becomes available.
Components affected
Box Collaboration

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 08/10/2023 07:37AM

After further monitoring, this incident is now considered resolved. The File-Request Service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.

MONITORING about 2 years ago - at 08/10/2023 06:46AM

Our team has taken steps to remediate this issue and is seeing improvement on the File-Request service. We are continuing to monitor for any additional impact.

INVESTIGATING about 2 years ago - at 08/10/2023 06:27AM

Our team is investigating an issue with File Request feature. Users could not view / edit any file request setting, not create a new file request link, and maybe could not view file request view. We will provide additional information as it becomes available.

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