Outage in Box

[Critical] Issues with Multiple Box Services

Resolved Major
September 28, 2023 - Started about 1 year ago - Lasted about 4 hours
Official incident page

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Outage Details

We are currently investigating an issue in regards to login issues on Box. We will provide more information as soon as it is available.
Components affected
Box Login/SSO Box Preview Box Search Box Workflows and Automations Box Comments and Tasks Box Accessible Site (a.box.com) Box Governance (Retention, Legal Holds) Box Web Application Box Login/SSO Box Sharing (Shared Links) Box Collaboration Box Email Notifications Box Admin Console & Functionality Box Uploads/Downloads
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 09/28/2023 11:55AM

After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.

MONITORING about 1 year ago - at 09/28/2023 11:33AM

A fix has been implemented and we are currently monitoring the results. Customers may experience slowness while interacting with Box, as the backlog is getting cleared.

IDENTIFIED about 1 year ago - at 09/28/2023 10:29AM

A fix has been implemented and we are currently monitoring the results. Customers may experience slowness while interacting with Box.

INVESTIGATING about 1 year ago - at 09/28/2023 09:24AM

We are still continuing to investigate this issue, as it is affecting Login (Web/SSO), All Files Page, Uploads, Downloads, Content API, Box Notes, Box Sign and Box Mobile. Users may see errors or slowness with the affected services. We will provide more information as soon as it is available.

INVESTIGATING about 1 year ago - at 09/28/2023 08:33AM

We are continuing to investigate this issue, as it is affecting Login (Web/SSO), All Files Page, Uploads, Downloads, Content API, Box Notes, Box Sign and Box Mobile. Users may see errors or slowness with the affected services. We will provide more information as soon as it is available.

INVESTIGATING about 1 year ago - at 09/28/2023 08:16AM

We are currently investigating an issue in regards to login issues on Box. We will provide more information as soon as it is available.

Latest Box outages

[Major] Some customers may experience public shared links redirecting to a login prompt - 2 days ago
[Major] Issues with opening PowerPoint files in Box for Office Online - 9 days ago
[Major] Issues with Search Feature - 30 days ago
[Critical] Customers may have noticed an issue logging in via SSO and accessing the All Files page and Search services - about 1 month ago
[Major] 503 status code on API calls - about 1 month ago

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